Refund policy

Return Policy

We appreciate your business and want you to have a satisfactory shopping experience with us at Rayhaan Perfumes. Please take a moment to familiarize yourself with our return policy below:

1. 14-Day Return Period: You have a 14-day window from the date of receiving your order to initiate a return. If more than 14 days have passed since the delivery date, we regret that we won't be able to offer you a refund or exchange.

2. Eligibility for Returns: For a successful return, your item must be in unused and unworn condition, just as you received it, and it should be in its original packaging. Ensure that you include the original receipt or proof of purchase.

3. Return Process: To begin the return process, please send an email to rayhaanperfumes@gmail.com. In your email, provide your order details and the reason for your return. Our team will guide you through the return process and provide you with any necessary instructions.

4. Return Shipping: Please be aware that the cost of return postage is the responsibility of the buyer. To ensure a smooth process, we recommend using a trackable shipping method. If the return is necessitated by our mistake or involves a defective product, we will cover the return shipping costs.

5. Inspection and Approval: After we receive the item you've returned, our team will inspect it to verify that it meets our return eligibility requirements. We will notify you via email about the status of your return, whether it has been approved or rejected.

6. Refund or Exchange: Upon approval of your return, you'll have the option to choose between receiving a refund or opting for an exchange of equal value. Refunds will be processed using the original payment method, and exchanges will be shipped once we've received and inspected the returned item.

7. Non-Returnable Items: Certain items are not eligible for return, including but not limited to:

• Personalised or custom-made items
• Gift cards
• Downloadable software or digital products

8. Damaged or Defective Items: If you receive an item that is damaged or defective, please reach out to us within 48 hours of receiving your order. We will work with you to arrange a replacement or refund, and in such cases, we may cover the return shipping costs.

9. Cancellation: If you need to cancel your order before it has been shipped, please contact us as soon as possible via email at rayhaanperfumes@gmail.com. Once the order has been shipped, our standard return policy will apply.

10. Contact Us: If you have any questions or concerns about our return policy, please don't hesitate to get in touch with us via email at rayhaanperfumes@gmail.com. We're here to assist you!

Please bear in mind that our return policy may be subject to changes without prior notice, so we recommend reviewing it before making any purchases.